1. What information is collected and why?

We're established in the Netherlands and we keep our Services logs-free. We don't collect any information that could lead us to know what you're up to online.

Planet Proxy respects your privacy, therefore we are committed to not process any information related to the online activity of our users. Planet Proxy is based in the jurisdiction, which does not require information storage or reporting. We do not collect any information about what you do online (your visited IP addresses, browsing history, session information, used bandwidth, connection time stamps, network traffic or any other similar information).

Our servers do store information about your connection to a particular VPN server (user ID and/or IP address and connection time stamps), BUT this information is automatically deleted within 15 minutes after termination of your session. And be assured that no information is stored about the websites you visit.

When you visit our Website or navigate within our app (collectively referred to as 'Website'), we collect and use some anonymized information to improve the performance of our Website. The information we collect on our Website may include anonymous "traffic information" that does not personally identify you. This information is statistical and includes information about which pages on Planet Proxy's Website visitors visit and how long visitors stay on a particular page. It also provides information about what browser, network, or device is used to visit our Website. Also, when you visit our Website, we may retain your IP address and a unique identifier of your device. This helps us identify problems with our server, to administer our Website, or to display the content according to your preferences. The legal basis for such processing is our legitimate interest to analyse and improve the performance of our Website and user experience. That does not mean that we track your online activity while you use our Services.

2. How long do we store your personal information?

Information Retention

Please keep in mind that one of our most important principles is No-logs Policy (see more in our Terms of Service), therefore we collect only the minimum amount of information about you, which is required to provide you with our Services.

We apply different retention periods depending on the purpose for which your personal information is processed as detailed in Clause 1 of this Policy:

• Personal information which is needed to provide our Services is processed for as long as you use Planet Proxy and no more than 2 years after you stop.
• Personal information which is needed to provide our Smart DNS services (i.e. your IP address) is processed for as long as you use our Services.
• Personal information which is needed to provide our Trust DNS service is processed for as long as you use Trust DNS service.
• Personal information which is needed to provide our Alternative Number service is processed for as long as you use Alternative Number and 2 years after the end of this service.
• Personal information which is needed for analysing and improving the performance of our Website/Services and user experience is processed until the deletion of your account.

3. How does our Website interact with third party services and content?

Information Transfers

Your information from Clause 1 may travel around the world a bit, but we always take extra care to keep it safe and sound.

Your information as specified in Clause 1 may be stored and processed in any country where we have facilities or in which we engage service providers. Please note that we use standard contractual clauses approved by the European Commission (you can access it here) to transfer your personal information from the EEA to other countries or we transfer personal information to countries that the European Commission has recognised as ensuring an adequate level of information protection (you can access the list of countries here).

Information recipients

It takes a village to keep our Services up and running. We need third-party tools and services for things like marketing, payments, live chat, and so forth. Since these don't belong to us, we urge you to read their terms & policies on their sites.

Planet Proxy shares personal information with information recipients only in cases where necessary for the purposes described in Clause 1 and allowed in accordance with applicable laws. We do not sell or trade your information with anyone.

We only disclose personal information to law enforcement authorities or courts of competent jurisdiction when we are asked and legally obliged to do so (our Warrant Canary page will display if we're ever asked to do so).

4. What choices do you have over how your information is used?

We respect GDPR and other privacy laws, and you can ask us to delete stuff or implement any other of your rights by emailing us at support@planetproxy.com.

You may be aware that the General Data Protection Regulation or "GDPR" and other privacy laws give certain rights to individuals in relation to their personal information. Accordingly, we have implemented additional transparency to help users take advantage of those rights. As available and except as limited under applicable law, individuals have the rights described below:

• You can access your personal information or receive a copy of it by contacting us.
• You can object to processing of your personal information, ask us to restrict processing of your personal information or request portability of your personal information where it is technically possible.
• You can demand the correction of inaccurate personal information and, subject to the nature of the collection and use, the completion of incomplete personal information (right to rectification).
• Right to deletion of your personal information specified in Clause 1, unless, we are legally required or we have a legal basis to maintain certain personal information.
• If we have collected and processed your personal information with your consent, then you can withdraw your consent at any time. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect processing of your personal information conducted in reliance on lawful processing grounds other than consent.
• You have the right to complain to a data protection authority.

5. Do we engage in automated individual decision-making, including profiling?

We may use automated decision-making, including profiling, to enhance your experience with our Services.

Profiling means any form of automated processing of personal data consisting of the use of personal data to evaluate certain personal aspects relating to a natural person. Automated decision-making is the process of making a decision by automated means without any human involvement. Our system may automatically generate decisions using a very limited amount of your personal information (for example, information related to your subscription). For instance, we may use an automated decision-making, including profiling, process to evaluate whether to apply a discount to the price of the subscription you purchase.

Please note that we will not engage in automated decision-making, including profiling, that involves a decision with legal or similarly significant effects solely based on automated processing, including profiling, of personal information, unless you explicitly consented to the processing, or the processing is necessary for entering into a contract, or when otherwise authorized by applicable law. Automated decision-making, including profiling, will not be used to increase the price of the subscription you want to purchase.

Do not forget that You have rights in relation to automated decision making, including profiling, e.g. the ability to object to such processing and / or request a manual decision-making process instead or contest a decision based solely on automated processing.

6. Cookies and web beacons

Most of the sites on the internet use cookies, as they're pretty convenient. If you want to, you can reject those, but some things may not work completely or as well as they should. We also use web beacons, but if you reject cookies, they won't work either.

A cookie is a small string of data that transfers to your computer for identification purposes. Cookies can be used to follow your activity on the Website and that data helps websites to understand your preferences and improve your website experience. You can turn off all cookies in the event you prefer not to receive them. You can also have your computer warn you whenever cookies are being used. There are also software products available that can manage cookies for you. Please be aware, however, that when you choose to reject cookies, this choice may limit the functionality of the Website and you may lose access to some of its features.

A web beacon is an invisible pixel-sized graphic image on a web page, web-based document or e-mail message. It helps us do things like view the URL of the page on which the beacon appears and the time the Website, document or email in question is viewed. They can be used to confirm the receipt of, and response to, our emails, including those that you forward to friends and family; and they help deliver a more personalized online experience.

Some links may take you outside of our Website and are beyond our control. Please note that these other sites may send their own cookies to users, collect data, or solicit personal information. We urge you to review the equivalent data protection, privacy, and cookie policies available on their websites. We do not accept any responsibility or liability for the data protection of privacy practices of third parties in relation to such websites and your use of third party websites is entirely at your own responsibility.

We use cookies on our Website as described in the table below. Please note that from time to time we may test additional analytical cookies on our Website. The table below is updated with the relevant analytical cookies once there is a final decision to use them permanently.

7. How do we secure your information?

We really care about your security & privacy and do a lot to protect it. However, anyone who tells you that 100% anything-proof security is possible either doesn't know much about it or is trying to mislead you. Please keep that in mind.

We have implemented various security measures, including SSL/TLS encryption for data transfers, hashed passwords, firewalls, and regular audits. We take all steps reasonably necessary to ensure that your information is treated securely.

While we implement security measures on our Website and through our Services, you should be aware that 100% security is not always possible. Whenever you give out your information online there is a risk that a third party may intercept and use that information. While we strive to protect your information and privacy, we cannot guarantee the security of any information you disclose online. By using the Services, you expressly acknowledge and agree that we cannot guarantee the security of any information provided to or received by us through the Services and that any general information, other information or information received from you through the Website or our Services is provided at your own responsibility.

8. Does our Website respond to do-not-track signals?

Currently, it doesn't. You can tweak your specific browser settings to achieve very similar things.

At this time Surfshark does not recognize automated browser signals regarding tracking mechanisms, which may include 'do-not-track' instructions. However, you can change your privacy preferences regarding the use of cookies and similar technologies through your browser. You may set your browser to accept all cookies, block certain cookies, require your consent before a cookie is placed in your browser, or block all cookies. Please note that blocking all cookies will affect your online experience and may prevent you from enjoying the full features offered by our Website.

9. What if I access the Website or your Services from my mobile phone, tablet or laptop?

The same things stand that we talked about in section 'What information is collected and why?' at the very top of this Privacy Policy. Basically, we don't collect much, and you can opt out of most of it.

If you are a visitor of our Website, but not a user of our Services, we collect and use information about you in the same way and for the same purposes as specified above in Clause 1 notwithstanding the device or application you use. If you are a user of our Services and access our Website using one or more of our applications notwithstanding the device, application, or browser extensions, we collect and use information in the same way and for the same purposes as specified above in Clause 1.

10. Who should you contact with questions or concerns?

Our 24/7 Customer Success Team will help you out as soon as they can.

11. Other terms

The English version of this Privacy Policy prevails.

While translations of this Privacy Policy may be provided in other languages, they may not be fully up-to-date or comprehensive. Thus, in case of any conflict between the English version and the translated versions of this Privacy Policy, the English version shall take precedence.

12. When was this policy last updated?

Keep in mind that we can update this Policy in the future & check it regularly.

May 28, 2025