1. What services does Planet Proxy provide?

A VPN service that protects your privacy and security online.

Planet Proxy provides virtual private network (VPN) services and other privacy and cybersecurity related services ("Services"). Services include, but are not limited to, VPN software, extensions, applications, information, and content made available to you by Planet Proxy. A VPN is a secure way to protect your online activities by encrypting your data connection. This prevents third parties from monitoring your network traffic, including websites you visit, files you download, or other internet services you use. With Planet Proxy, you can connect to VPN servers in over 100 locations worldwide to ensure the privacy of your location.

We don't collect logs or any other information that would let us identify what you do online. The only things we do collect are strictly necessary to provide you with our services.

No-logs Policy is one of the most important features of our VPN service. It means your activities are not in any way logged, retained, or transferred to third parties when you connect to our VPN service. We do not collect any information about what you do online (your visited IP addresses, browsing history, session information, used bandwidth, connection timestamps, network traffic, or any other similar data). We can ensure such policy because our processes related to the provision of our VPN service are automated. Only very limited user data collected from or provided by you is processed in order to provide the VPN service to you. To prevent service abuse, our servers may temporarily store your user ID and/or IP address, and connection timestamps, but this information is automatically deleted within 15 minutes after termination of your session.

More information on what information is collected about you and how it is used can be found in our Privacy Policy at https://planet-proxy.com/privacy-policy

No shady stuff, please.

We do not approve any unlawful, illicit, criminal, or fraudulent activities committed by using Planet Proxy Services. Planet Proxy will not be liable in any way or form for illegal actions done by you arising through or from the use of our Services.

2. Do I have to create an account?

Yup. And you're responsible for it.

In order to use some of the Planet Proxy Services, you will be asked to set up an account. You are solely responsible for all usage or activity on your account including, but not limited to, use of the account by any person who uses your account, with or without authorization, or who has access to any computer on which your account resides or is accessible.

When you create an account, you must provide accurate and complete information. You are responsible for maintaining the confidentiality of your account and password, and you agree to accept responsibility for all activities that occur under your account or password. If you have reason to believe that your account is no longer secure (for example, in the event of a loss, theft, or unauthorized disclosure or use of your account ID or password), you must immediately notify us. YOU WILL BE SOLELY RESPONSIBLE FOR THE LOSSES INCURRED BY Planet Proxy AND OTHERS DUE TO ANY UNAUTHORIZED USE OF YOUR ACCOUNT.

3. What happens if I share or lose my account information?

Please take care of your information. If you tell us about losing it right away, we may be able to help you out.

If you open an account to use or access the Services, you must complete the registration process by providing the complete and accurate information requested on the registration form. You may be asked to provide an e-mail address and password. You are entirely responsible for maintaining the confidentiality of your password. You may not sell, or trade that Account to any other person.

You agree to notify us immediately of any unauthorized use of your account, e-mail address, or password. We are not liable for any loss that you or any third party incur as a result of someone else using your password, either with or without your knowledge. We reserve the right to terminate your account at any time.

4. What is Planet Proxy's payment, automatic renewal and refund policy?

To keep you protected, Planet Proxy Services renew automatically. You can cancel automatic renewal at any time.

You can subscribe to Planet Proxy Services on a service period basis. After signing up for Planet Proxy Services you may choose a payment method.

Paid Planet Proxy Services renew automatically at the end of each service period and your chosen payment method is charged again, unless you decide to cancel your automatic payments before the automatic renewal. By entering your payment details you agree with the automatic renewal. We will inform you in advance by email about the automatic renewal of your subscription (if it is longer than one month).

Prior to the conclusion of your current subscription period, we may initiate a pre-authorization transaction on the payment method provided. A nominal amount may be temporarily charged to validate your payment method's status. Upon successful verification, this amount will be promptly reversed and will not reflect as a permanent transaction on your account. This practice helps ensure uninterrupted access to our services and confirms the ongoing validity of your payment method for future billing cycles.

We will send the first receipt for your purchased Services to your email. All later receipts will be available in your Planet Proxy account (to see those receipts please log in to your account and navigate to your subscription settings).

Planet Proxy may change the price for the subscriptions, including recurring subscription fees, or other subscription terms from time to time and will communicate any price or other changes to you in advance. Subject to applicable law, you accept the new price and terms by continuing to use the Services after the changes take effect.

If you purchased the Services directly from us you can cancel your automatic payments (i.e., turn off auto-renewals for the upcoming Service period) at any time from your Planet Proxy account. If you purchased the Services from a third party, your options to cancel automatic payments are subject to their terms. You can also contact us at any time at support@planetproxy.com and your automatic payments will be canceled by our support team.

We offer a 30-day money-back guarantee. Some exceptions apply for purchases made via certain third-party platforms or with prepaid cards/gift cards.

Your satisfaction with our Services is our main goal. If you choose not to use our paid Services anymore, we guarantee you a right to claim a refund within 30 days following your purchase of our Services. However, we would like to solve your issue before you decide to cancel the subscription, therefore you are always welcome to reach out to us at support@planetproxy.com. You can get a refund for the cancellation of our Services twice. If you already have been granted a refund once, you can get the second refund if the period between both cancellations for which you claim refund is not less than 6 months. If you purchase our Services again after the second refund, you will not be granted a refund for any further cancellation. Monthly subscriptions may be refunded on the basis of the 30-day money-back guarantee only after the initial purchase. Once a monthly subscription is renewed, it cannot be refunded on the basis of the 30-day money-back guarantee. Planet Proxy reserves the right to verify the validity of your account information, and to withhold or delay any refunds until such verification is complete.

As a rule, you have no right to claim a refund after the period of 30 days from the purchase has passed. Nevertheless, in exceptional cases, we will consider refund beyond such 30-day period, at our sole discretion, if you can demonstrate that the Services which you purchased were not available or usable and that you made reasonable attempts to contact us regarding this issue. In such a case, we may provide you with a pro-rata refund of Services' fees paid during the subscription period when the Services were not available or usable.

We may not be able to grant you a refund if you obtained your Planet Proxy subscription via certain third-party platforms. In such scenarios, it is necessary for you to consult with the original seller to understand their specific refund procedures and potentially obtain your refund through them. If your purchase was made through Google Play or Apple App Store, refunds are subject to their respective policies.

Payments made using prepaid cards or gift cards may not be refunded.

You have a right to delete your account at any time, however, deleted accounts will not be refunded for the unused part of the ongoing service period.

The refunds are also not applicable if you have been granted a free trial to use our Services for 30 days or longer. Users who have benefited from such extended trial periods are deemed to have had sufficient opportunity to evaluate the Services, and therefore, are excluded from exercising the right to refund.

We reserve the right not to issue a refund in the event of a breach of these Terms.

Any fees charged by Planet Proxy are exclusive of taxes. Nevertheless, we may calculate and add taxes or duties, including, but not limited to VAT, GST, and other taxes or fees under laws applicable to you at the time of purchase.

All payments are processed with the assistance of third-party payment service providers. By purchasing our Services, you agree to the processing of your payment by such third-party payment service providers.

5. Age Restrictions

18 or older.

Planet Proxy is not intended for users under the age of 18. Such users are expressly prohibited from submitting any of their information to us, and from using portions of the Website and our Services for which registration is required. If any information is submitted by such users, it will not be collected or retained.

6. Intellectual Property

All the stuff that’s on our site (or our apps) belongs to Planet Proxy. Let’s keep it that way.

To access and use our Services, you may be required to download and install our Software on a device. Below see the terms and conditions applicable to the use of such Software. Pursuant to these Terms, "Software" means any mobile and desktop software applications and any other software (including any releases, updates, enhancements, or revisions) and any documentation that accompanies or is made available in connection with such software provided by us to you for your use of the Services. When accessing the Website or using our Services, you agree to obey the law and to respect the intellectual property rights of others. Your use of the Website or our Services is at all times governed by and subject to laws regarding copyright ownership and use of intellectual property.

Subject to these Terms we grant you a limited, revocable, non-exclusive, personal, non-transferable, non-sublicensable, non-assignable, fixed-term license (the "License") to download, install and use a copy of the Software on a compatible device that you own or control. No other right or license, express or implied, of any kind is granted to you hereunder with respect to the Services and/or Software. You shall not also build a product using similar ideas, features, functions, or graphics of the Service/Websites or copy any ideas, features, functions, or graphics of the Services/Websites.

For the sake of clarity, in respect to the Software that is downloaded from Apple, Inc. ("Apple") App Store, the License is limited to the use of such Software on any Apple-branded devices that you own or control and as permitted by the Usage Rules set forth in the Apple Media Services Terms and Conditions, except that such Software may be accessed and used by other accounts associated with you via family sharing or volume purchasing features.

The Software, used pursuant to these Terms is licensed, not sold, and you receive no title to or ownership of any copy, or of the Software itself, or even more so of the Services and Websites. You receive no rights to the Software other than those specifically granted in Section 6 of these Terms. We and/or our licensors retain all right, title and interest in and to the Services, Software, Websites, and any portion thereof. All rights are reserved unless otherwise explicitly expressed. You are forbidden from registration, adoption, or any other use of trademarks, trade names, symbols, or signs that are either identical or confusingly similar to any trademarks owned by Planet Proxy and/or its affiliated companies.

You hereby grant Planet Proxy and/or its affiliated companies a perpetual, irrevocable, worldwide license to use Feedback (as defined below) you communicate to us without reimbursement or compensation, without any obligation to report on such use, and without any other restriction. You waive (or agree not to enforce) any and all rights that may now or in future exist (including moral and equivalent rights) in Feedback. ("Feedback" refers to any recommendation, idea, proposal, suggestion, feedback, review, or other input related to our Services, Software, Websites).

7. What activities are prohibited and how to notify about the possible infringement of these terms?

Don't do anything that can get you in trouble when you use Planet Proxy. Please. Also, if you do come across any concerning content, please don't hesitate to let us know. Your alertness contributes to a safer environment for everyone involved.

By using our Services, you shall not:

• Use our Services for any illegal use, such as transmitting any illegal material that would constitute a criminal offense as per the local, state, national or international law or regulation;
• Use our Services for web crawling, scraping, harvesting or other similar activities which might negatively affect rendering of our Services to other users;
• Transmit any content that is unlawful, harmful, threatening, abusive, harassing, torturous, or that can be deemed objectionable in a court of law.
• Harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; to submit false or misleading information.
• Present the Service so that it appears to be made available by any third party, access the Service in bulk, scrape, redistribute, resell or make the Services available to any third party in any way.
• Transfer or use the Services except as expressly authorized under these Terms of Service or by Planet Proxy, copy, disassemble, reverse engineer or decompile, modify or alter any part of the Services. You may not use any part of the Service in any manner that competes with Planet Proxy, as solely determined by Planet Proxy.
• Send spam or otherwise duplicative or unsolicited messages in violation of applicable laws.
• Send or store material containing software viruses, worms, Trojan horses or other harmful computer code, files, scripts, agents or programs.
• Interfere with or disrupt the integrity or performance of the Service.
• Attempt to gain unauthorized access to the Service or its related systems or networks.
• Misrepresent or to act on behalf of others.
• Alter the attribution of origin in electronic mail messages or posting.
• Use the Service for anything other than lawful purposes.
• Use Planet Proxy to mask your identity for illegal or malicious purposes.
• Distribute copyright-protected material through our servers.
• Take any action that results in an unreasonable load on Planet Proxy's infrastructure.
• Use any 3rd party software to interfere with or attempt to interfere with the Services.
• Download or transmit any material that is libelous, defamatory, discriminatory or otherwise malicious or harmful to any person or entity; or use our Services to serve pop-up ads.
• Exploit or attempt to exploit our refund policy.
• Otherwise infringe or circumvent these Terms.
• You shall at all times abide by all applicable local, state, national and foreign laws, treaties and regulations in connection with your use of the Services, including those related to data privacy, international communications and the transmission of technical or personal data.
• Use the VPN service for any commercial purpose without proper authorization, including but not limited to reselling access to the service or using it within a corporate or organizational environment without an appropriate business license.

Planet Proxy is committed to ensuring our Services remain as secure and user-friendly as possible. Therefore, it is strictly prohibited to use Planet Proxy Services to violate applicable law, including infringe copyright or other rights of third parties. This means that you shall not upload, store, share, access, and/or otherwise exploit on or through Planet Proxy Services content that is either itself illegal or is rendered to be illegal in a view that it relates to illegal activities ("Illegal Content"). However, please be aware that without specific notifications from our users, we may not become aware of potential violations of these Terms, as we do not monitor user-generated content transmitted and/or received via our platform. We rely on you to help us maintain a safe environment for all users.

We encourage our users to report and notify us about any content or behavior that fails to comply with these Terms. Planet Proxy retains the ability to notify law enforcement authorities about particular concerns and encourages you to report any material that you suspect could lead to unlawful actions.

If you come across any concerning material, please inform us by contacting our customer support team via email at support@planetproxy.com.

Planet Proxy\nSupport Team\nsupport@planetproxy.com

Please note that to be valid the Notice shall contain the following information:

1. A sufficiently substantiated explanation of the reasons why you allege the Illegal Content to be violating applicable law;
2. Identification of the copyright-protected work allegedly infringed (or, for multiple works, a representative list), if the Illegal Content allegedly infringes copyright;
3. A clear indication of the exact electronic location of that information, such as the exact URL or URLs, and, where necessary, additional information (like, for example, screenshots) enabling the identification of the illegal content;
4. Your contact information (at least, full name, physical address, and email address) and your authorized representative, if applicable;
5. Your (or your authorized representative) statement that you have a good-faith belief that the use of the allegedly Illegal Content in the manner complained of is not authorized by you, your authorized representative, or the law;
6. Your statement that the information and allegations contained in the Notice are accurate and, under penalty of perjury, that you (or your authorized representative) are authorized to act;
7. Your (or your authorized representative) physical or electronic signature.

Our specialists will evaluate these submissions to determine if there is a breach of our terms and decide if any action is required regarding the content and/or actions flagged.

If Planet Proxy is contacted with a complaint regarding or arising from your use of the Services or independently detects a breach of these Terms, Planet Proxy may deem your usage in violation of these Terms and terminate your account or limit and/or suspend the provision of the Services without notice.

Our Services (products) may be subject to the U.S. and European Union export and re-export control laws and regulations or similar laws applicable in other jurisdictions, including the Export Administration Regulations ("EAR") maintained by the U.S. Department of Commerce. You also warrant that you are (a) not located in any country to which the European Union, the United Kingdom, the U.S. or other relevant jurisdiction has embargoed goods or has otherwise applied any economic sanctions, which would forbid or limit the use, import, export, sale of, or payment for the Services; and (b) not a denied party as specified in any applicable export or re-export laws or regulations or similar laws applicable in relevant jurisdictions or otherwise listed on any list of prohibited or restricted parties as administered by the Office of Foreign Control of the U.S. Department of the Treasury ("OFAC"), the U.S. Department of State, the United Nations Security Council, the European Union, His Majesty's Treasury of the United Kingdom, or other relevant sanctions authority ("Sanctions Authorities"). You agree to comply with all applicable export and re-export control laws and regulations, including without limitation the EAR and trade and economic sanctions maintained by OFAC as it may be applicable to you. Specifically, you agree not to - directly or indirectly - use, sell, export, re-export, transfer, divert, release, or otherwise dispose of any Services, including products, software, or technology (notwithstanding products derived from or based on such technology) received under these Terms of Service to any destination, entity, or person or for any end-use prohibited by the applicable export control laws, trade and economic sanctions maintained by Sanctions Authorities or any applicable laws or regulations without obtaining any required prior authorization from the competent government authorities as required by those laws and regulations.

8. What is Planet Proxy's Fair Usage Policy?

Feel free to connect all of your devices, but don't resell Planet Proxy or exploit our service. Not cool.

Planet Proxy is committed to providing the best possible experience of using the Services to all our users. This includes making sure that every user of our Services gets the full experience from their chosen plan. To deliver on this commitment, we have implemented an automated infrastructure maintenance system which continuously manages our network capacity.

One of the core premises of Planet Proxy is the ability to connect unlimited devices to your account. However, there might be some users who exploit this, and this might have an adverse effect on the quality of our Services as well as the usage experience for the rest of our users. Such users can include, but are not limited to, unauthorized resellers, organizers of illicit activities which involve usage of a very large number of devices, and others.

Our Fair Usage Policy manages inappropriate use of our Services and guarantees that the Services can be used fairly by everyone. Under the Fair Usage Policy, we reserve the right to enable limits on an immoderate number of simultaneously connected devices in our network maintenance system in order to make sure that none of our users are affected by potentially deteriorated quality of the Services.

We reserve the right to take action against accounts that appear to be reselling access to our service or otherwise abusing the unlimited device policy.

9. Does Planet Proxy link to any third party sites?

Yes. So, click all the links leading out of Planet Proxy responsibly.

Planet Proxy may link to or be linked from other websites that are not maintained by, or related to, Planet Proxy. Planet Proxy does not endorse, and is not responsible for, the content of any of those third-party websites. You acknowledge that Planet Proxy has not reviewed and does not endorse the content of all sites linked to from this Website and is not responsible for the content or actions of any other sites linked to from this Website. We do not promise that the contents of any linked sites are accurate, compliant with local, state or federal law, including any intellectual property laws. Your use of any linked site is at your own responsibility and you assume all responsibilities and consequences resulting from such reliance.

10. Disclaimers and Limitations on Liability

We try to make sure everything's always error-free, but to err is human. You agree not to hold any grudges about that.

Planet Proxy PROVIDES ITS WEBSITE AND SERVICES TO YOU ON AN "AS IS" AND "AS AVAILABLE" BASIS. Planet Proxy cannot guarantee that the Services or its content is error free and makes no representations about the technical accuracy or functionality of the Services or that the content is accurate, error free or up to date. Actual service coverage, speeds, locations, and quality may vary. Planet Proxy makes no representations – your use of the Services is your sole responsibility. Our Services may be updated, modified, suspended, or interrupted at any time without any notice or liability.

We may, from time to time, include computer software supplied by third parties together with our Services. Such third parties' computer software is provided with permission of the relevant copyright holders and/or licensors, and on their provided terms.

Planet Proxy AND ITS AFFILIATES SHALL NOT BE LIABLE TO YOU OR ANY THIRD PARTIES FOR ANY DIRECT, INDIRECT, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES ALLEGEDLY SUSTAINED ARISING OUT OF YOUR USE OF THE SERVICES, ANY THIRD PARTY COMPUTER SOFTWARE PROVIDED TOGETHER WITH THE SERVICES, THE SALE OR PURCHASE OF ANY GOODS OR MERCHANDISE, YOUR ACCESS TO OR INABILITY TO ACCESS THE WEBSITE OR OUR SERVICES, INCLUDING FOR VIRUSES ALLEGED TO HAVE BEEN OBTAINED FROM THE SERVICES, YOUR USE OF OR RELIANCE ON THE WEBSITE OR OUR SERVICES, INFORMATION OR MATERIALS AVAILABLE ON THE WEBSITE, REGARDLESS OF THE TYPE OF CLAIM OR THE NATURE OF THE CAUSE OF ACTION, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. OUR TOTAL AGGREGATE LIABILITY IN ANY CASE SHALL NOT EXCEED YOUR TOTAL AMOUNT PAID FOR THE SERVICES.

You hereby agree to release the service provider, its affiliates and third-party service providers, and each of their respective directors, officers, employees, and agents from claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed ("claims"), arising out of or in any way connected with your use of this Website or our Services.

We provide application updates for supported OS versions for at least two (2) years after the initial OS version release. Therefore, we would suggest updating your OS to get the best experience when using our Services.

11. Indemnity.

If something goes wrong (it won't), you agree not to hold Planet Proxy liable.

You agree to indemnify, defend, and hold harmless Planet Proxy, its affiliates, officers, directors, employees, consultants, agents, and representatives from any and all third party claims, losses, liability, damages, and/or costs (including reasonable attorney fees and costs) arising from your access to or use of the Website or our Services, your violation of these Terms of Service, or your infringement, or infringement by any other user of your account, of any intellectual property or other right of any person or entity.

12. What governing law applies?

These Terms are governed by applicable laws where Planet Proxy operates.

These Terms of Service shall be construed in accordance with and governed by applicable laws, without reference to rules regarding conflicts of law.

Any disputes arising from these Terms or your use of our Services shall be resolved through the appropriate legal channels as determined by applicable jurisdiction.

13. Online dispute resolution

If you have any issues with Planet Proxy Services, let's chat. But, you have other options too.

If you have any issues or questions regarding Planet Proxy Services, you are always welcome to reach out to us at support@planetproxy.com. If you are an EU resident, you may also be entitled to address any dispute through an internet platform for online dispute resolution established by the European Commission which may be found at http://ec.europa.eu/consumers/odr/.

14. Whom should I contact with questions or concerns?

We're always happy to chat with you via live chat on our website or email!

If you have any questions or comments relating to Planet Proxy Services or these Terms of Service, send an email to support@planetproxy.com or contact us via live chat on our website.

If you have concerns about activities by users of our Services that you suspect might contravene the prohibitions outlined in Section 7 of our Terms, we invite you to notify us at support@planetproxy.com.

15. Other terms

The English version of Terms of Service prevails.

While translations of these Terms of Service may be provided in other languages, they may not be fully up-to-date or comprehensive. Thus, in case of any conflict between the English version and the translated versions of these Terms of Service, the English version shall take precedence.

16. When were the Terms of Service last updated?

It's essential to keep up with the updates if there are any.

November 24, 2025